Frequently Asked Questions.
The most common questions we answer on a daily basis.
Q. Which part of the country do you cover?
Our offices and factory are located in Northern Ireland , this is where all of our playground equipment is manufactured. However we have more than 3 installation teams based throughout the UK and Ireland. Our playground advisors are also situated throughout the country so we’re never far from you. Contact us if you would like to discuss a free consultation and proposal for your outdoor playground project. In short – we operate throughout UK and Ireland!
Q. Have you installed and playground projects beside me?
O’Rourke Playscapes has installed playground equipment in schools, holiday parks, nurseries, parish council parks, pubs and visitor attractions at more than 5,000 locations over the past 20 years. We can usually find an outdoor play area we have installed within 10 miles of you – often much closer. Speak to one of our playground advisors and they can tell you more or take a look at our case studies and you may find one in your area!
Q. Do I need safety surfacing?
This depends on many factors. The general rule of thumb is that a surface with impact absorbent properties should always be provided. In many cases this can simply be well maintained grass (up to a CFH of 1m). If the playground equipment is being installed onto a tarmac or other hard surface we would always recommend a playground safety surface is installed. Alternatively our experienced playground advisors will be able to advise you whether safety surfacing is required.
Q. Do you offer a free design, consultation and play equipment design?
Yes! If you are considering a new school playground or playground equiment for a holiday park or visitor attraction, one of our playground advisors will come to see you, assess the area and discuss with you the different types of playground equipment we can offer. The playground advisor will then sit down with our design team and put together a full proposal including 3d design, product specification and quotation for you.
Q. Can you help with funding?
O’Rourke Playscapes have been able to guide many customers towards the right funding providers and help with funding ideas. In 2012 we also contributed more than £350,000 to our customers projects to ensure the right playground equipment is provided for the right location. If you’d like to talk to us about funding or whether O’Rourke Playscapes can contribute to your playground equipment project please call us on 028 437 71555.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
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